We accept returns on new and unused products within 30 days of purchase. We can not accept any returns on used, dirty or installed merchandise, special order items, nutritional/food items, custom built items (i.e. custom wheels, bicycles, etc.), items damaged from exposure to the elements, or gift cards (unless required by law). Items returned for refund in new and unused condition in their original packaging will be given a full refund for the purchase price of the item to the original credit card or PayPal account used to purchase it.
Before returning any item you must contact us.
All postage must be paid on returns to Utah Mountain Biking. No C.O.D's will be accepted.
Products must be returned in a shipping box. Do not apply a shipping label directly to the product packaging.
If your return is deemed ineligible, it will be returned to you.
Please send returns to:
Utah Mountain Biking
169 W Main St
Lehi, UT 84043
Refunds will be issued once the returned product is inspected and deemed an eligible return. Please allow 2-3 days to complete this process. Please allow an additional 2-3 days for the credit to appear on your bank statement.
To check on a return please contact us.
Missing or Incorrect Item(s)
If your package is missing product or you received product which is incorrect, first off, please accept our apologies. We are truly sorry and will try our best to make it right with you and resolve the issue as quickly as possible. Please contact us and we will take care of the mistake in a timely manner, and work with you to fix the error.
Wrong Item(s) Received
If you received wrong item(s), we will send you a prepaid label via email or mail to return the item(s). You have two options of how we proceed:
1. You can place another order (buy it again) and we will issue a full refund once we receive the returned item(s). This is the fastest method.
Or 2. You ship the wrong item(s) back to us using the prepaid label, we wait until we receive the wrong item(s) from you, and then we ship the correct item(s) to you.
Please contact us and we will ship the missing item(s) to you right away.
Warranties are issued by the individual manufacturers of each product. Warranties usually cover defects in materials and workmanship. Damage from any type of normal wear and tear, abuse, impact from an object, or neglect is usually not covered. The manufacturer may choose to either repair or replace a product they feel is covered under the warranty. Some manufacturers require the warranty item to be sent directly to them, others prefer us to handle it. If you feel you have a defective product you may contact the manufacturer for a return authorization directly or you can contact us. It is usually faster to contact the manufacturer directly. Most manufacturers will not accept shipment without a return authorization. Shipping and labor are often not covered by most warranties. Please contact us before shipping any warranty items to us. We must be contacted before we will accept any warranty items.
We make an effort to ship your order as quickly as possible. If an item you ordered is not in stock or unavailable, we will notify you right away. A substitution may be offered or we can cancel the order and issue a refund. If you are willing to wait, we can usually acquire the item in a timely manner.
We have no control over the shipping carriers. Once an order leaves our facility, it is in their hands and we are at their (and mother nature's) mercy. We will provide you with a tracking number so you can keep an eye on your shipment and know when it is scheduled for delivery. Please note: USPS First Class mail does not offer a tracking number. Please use another method if you wish to track your order.
Damaged in Shipping
If you receive an item that was damaged in shipping, please contact us and we will help you resolve the issue as quickly as possible. Usually we can replace the damaged item. We will most likely need it returned to us to verify the damage and file a claim with the shipping carrier.
Lost in Transit
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by us are insured for the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.